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Shipping

Free and Flat-Rate Shipping Policy: 

Suspended Aquatic Mentor is pleased to introduce Free Shipping (via UPS or USPS Standard Ground Service) for all of our customers in the continental U.S. who order through our website.

Free Shipping:

  • If an item in your shopping cart meets the unit requirements for free shipping, then you get free shipping for those items.
  • If an item in your cart falls outside of the unit requirements for free shipping, then your shipping is calculated via normal rates provided by UPS and USPS.
  • There are a few exceptions to both of these policies. They are:

  • Expedited shipments (see below)
  • If your order meets any of the exception criteria, an Aquamentor.com representative will contact you within one business day to provide you with the appropriate freight quote for your order. 

    Expedited Shipping Options: We do offer other UPS and USPS shipping options (i.e. Next Day Air). You can choose an expidited shipping option upon checkout, or give us a call, and we'll provide you with a freight quote for whatever service you need. 

    Non-continuous US states (Hawaii, Alaska): Please call for shipping information 

    International Shipping Now Available!

    We have partnered with Bongo International to service our customers Worldwide!

    Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

    International customers can save up to 82% off typical international shipping rates by following these four easy steps:

    Register with Bongo and receive a U.S. shipping address.
    Enter the Bongo address as both your billing and shipping address.
    Use the credit card that you have on file with Bongo as the payment method.
    Once the order arrives at Bongo, log into your account to forward to your country.

    If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

    Click on the Bongo logo in the corner to get started!